Refund Policy

Thank you for shopping with us. We take pride in providing high-quality jewelry crafted from premium-grade gemstones and crystals. Please read our refund policy carefully before making a purchase:

What is your refund/exchange policy?

We strive to offer high-quality products and ensure our customers have a great experience. Please review our policy below regarding returns, exchanges, and refunds:

Products Not Eligible for Return/Exchange:

Palo Santo, Sage, Incense & Spiritual Items:

Due to the nature of these products, we do not accept returns or exchanges on Palo Santo, sage, incense sticks, or other spiritual items once they have been sold.

Products Eligible for Return/Exchange:
No Returns or Exchanges.
As all of our jewelry is handcrafted and made to order, we do not offer refunds. 

Due to the unique and delicate nature of our products, we do not offer returns or exchanges. All sales are final.

Shipping Costs: Customers are responsible for any shipping costs related to returns or exchanges, and shipping fees are non-refundable.

Can I get a replacement for broken or damaged jewelry?

We’re happy to replace any jewelry that is damaged due to manufacturing or shipping issues, within 2 days of receiving the product. Simply reach out to us with details and photos of the damage, and we’ll assist with the replacement process. Unfortunately, we cannot replace items that have been damaged due to improper handling or wear and tear by the customer.

How to Initiate a Return or Exchange:

Contact us within 48 hours of receiving your product with your order number and a description of the issue.
Ship the item back to us after approval from our team. All shipping costs for returns/exchanges are to be covered by the customer unless the issue is a result of our error.


What if my jewelry breaks later?
Our jewelry is delicate and should be handled with care. If your piece breaks, we offer repair services starting at ₹250, depending on the damage. Please share photos and your original receipt to get started.

Reach us

What'sAap- 9136147951

Mail lD-contact@triyana.in